Frequently asked questions about the travel agency

Please fill in the form that you will find in the “Contact” tab and send us your requests including arrival and departure dates, your name and phone (in latin characters). We will contact you as soon as possible to inform you about your booking, the payment method and when you can receive your tichets.

You can pay By credit or debit card visa \ mastercard, cash deposit into our bank account or by cash in our business or by paypal.

Fill in the form you will find in the “Contact” tab you can send us your request for the hotel and the vehicle you desire. We will replay to you as soon as possible to inform you about the availability and for any further information you must know about .After that we can proceed to you reservation.

Via internet: visa, mastercard, directly to our office: visa, mastercard,

The ability to change or cancel a ticket, a trip or a different product or service provided www.ioletravel.gr, subject to conditions set by each provider. The costs may occur when changing or canceling a travel service, which is determined by the conditions of each provider shall be borne solely by the user. If the provider gives the user the right to cancel or change the selected product or service, a user who wishes to make any changes or cancellations, are obliged to inform tzortzakistravel.gr via e-mail at www.ioletravel.gr or by fax at +30 23940 20530 informing about the cancelation. If the order cancellation / change sent outside working hours then the days of receipt of the order will be considered the next business day. The www.ioletravel.gr can not cancel or modify a reservation if it has not received the written instruction of the user as mentioned above. Cancellation or partial cancellation of a reservation, a trip or a different product or service made by the user through www.tzortzakistravel.gr, of the fee for mediation is non-refundable and there is a fixed charge follows: – Flights: € 15,00 for each domestic ticket and € 25,00 for tickets outside the cancellation fee plus the airline if it arises. – Ferry Tickets: € 3,00 per ticket cancellation fee plus the shipping company if it arises. – Hotels / Cars: Only the cancellation fee if the provider shows. In case of change of a booking a trip or a different product or service made by the user through www ioletravel.gr, may be obtained by paying additional user fees reprint.

The date to a refund from cancellation depend on the type of service. Specifically, cancellation or change regarding airline tickets, the refund will made if the airline company itself is progressed with the refund process. The refund to the customer will be held earlier than the end the month following the date of cancellation. For possible delays because of the airline company, nor www.ioletravel.gr does not have a responsibility.. The refund on the remaining services of ioletravel.gr will be made after 30 days from the date of cancellation.

The service created and offered by Piraeus Bank aiming to give everyone the opportunity to place or receive remote payments simply, quickly and securely through internet. Please visit our link: https://www.easypay.gr/payments/payments.asp where through there you can pay the services we offer without having to provide us with your card details.

Through the contact form on the left side of the website you can send us your comments, remarks and any questions you may have. Help us become better!

Yes. As technology continues to improve, airlines are urging you to check in advance. Visit the website of the airline concerned. In most cases you will need the booking number or e-ticket number. Most boarding passes can only be issued within 24 hours of the flight time.Or we can do it for ourselves and send it to your email or Viber or What’s up or Messenger.

Of course, there is Liability Insurance on all our trips.